MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meeting, on plane trips.... There are no hidden costs as a single license covers as many users as you like at your location for all 3 components: desktop, web and pocket pc. Try the fully functional 30 day trial version.
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